Frequently Asked Questions
Everything you need to know about ESR products, shipping, and support.
What is the standard shipping time for ESR orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do ESR products come with a warranty?
Yes, all ESR products come with a 12-month warranty against manufacturing defects. If you register your product on our website, you may be eligible for an extended warranty period.
What is your return policy for electronics accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Are ESR screen protectors and cases compatible with wireless charging?
Absolutely. Our cases and screen protectors are precision-engineered to be thin enough to support Qi-standard wireless charging and MagSafe technology without interference.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.